Managed Cloud Services

Managed cloud operations, so your team can build instead of babysit.

Ongoing monitoring, maintenance, scaling, security, and cost control for your cloud infrastructure — run by the senior engineers who'd build it, on a model that fits your needs.

Managed cloud services operations dashboard
Overview

What are managed cloud services?

Managed cloud services mean handing the ongoing operation of your infrastructure to a team that monitors it, maintains it, scales it, secures it, and keeps its costs in check — so your engineers spend their time building product instead of babysitting servers. It's the difference between owning the outcome (reliable, secure, affordable infrastructure) and owning the 2 a.m. pager.

We provide managed services for the cloud platforms we build and others: proactive monitoring and alerting, patching and maintenance, scaling and performance tuning, security and backups, incident response, and continuous cost optimisation. You get a senior team that already understands production systems, on an engagement model that fits — from light-touch oversight to full operations.

Because the people managing your infrastructure are the same calibre who'd architect it, you're not handing the keys to a junior NOC reading a runbook. You get engineers who can actually fix the hard problems and improve the platform over time, not just acknowledge alerts.

How we work

Our managed services process

01

Onboard

We learn your infrastructure, document it, and set up monitoring, alerting, and access.

02

Stabilise

We fix the obvious reliability, security, and cost issues so the baseline is solid.

03

Operate

Proactive monitoring, patching, backups, scaling, and incident response, day to day.

04

Optimise

Ongoing cost, performance, and reliability improvements — the platform gets better over time.

05

Report

Clear reporting on health, spend, and incidents, so you always know where things stand.

Benefits

Why use managed services

Reclaim engineer time

Your team builds product instead of patching servers and chasing alerts.

Reliable & secure

Proactive monitoring, patching, and backups keep your platform healthy and protected.

Lower, predictable cost

Continuous cost optimisation and a clear engagement model — no runaway bills.

Real incident response

Senior engineers who can actually fix issues, not just acknowledge them.

Scales with you

Capacity and performance managed as your traffic grows.

Senior, not a NOC

The people running it are the calibre who'd have built it.

Use cases

What we manage

Monitoring & alerting

Proactive observability so problems are caught before users feel them.

Maintenance & patching

Updates, patches, and routine upkeep handled for you.

Security & backups

Hardening, backups, and recovery you can rely on.

Scaling & performance

Capacity tuned to demand as your load changes.

Cost optimisation

Ongoing right-sizing and waste reduction on your cloud spend.

Incident response

On-call senior engineers who resolve, not just escalate.

Tech stack

Tools and platforms we ship with

The right tool for the job, chosen on fit and reliability — not on what we're married to.

AWS
Cloud
CloudWatch
Monitoring
Datadog
Observability
Terraform
IaC
Docker
Containers
Kubernetes
Orchestration
PagerDuty
On-call
GitHub Actions
CI/CD
Why Tackxel

Cloud engineering from a team that runs it in production

We manage what we know how to build. Our production platforms run on AWS with CloudWatch observability (PropMetrics), CloudFront delivery (MultiUnitX), and auto-scaling infrastructure (ShiftERP) — so when we operate your cloud, it's with hands-on production experience, not a generic playbook.

Senior engineers on the pager, not a junior NOC. 11+ products shipped and operated.

11+
Products shipped
4+
AWS platforms shipped
99.5%
EDI accuracy on ShiftERP
FAQ

Managed Services questions, answered

Monitoring and alerting, maintenance and patching, scaling, security and backups, incident response, and continuous cost optimisation — scoped to the level you need, from oversight to full operations.

Built to ship

Ready to build with managed services?

Tell us what you're trying to build. We'll handle the rest.